Adi Kamdar is a student at Harvard Law School.
Some gig economy startups are eschewing the route Uber and Lyft have taken and are, instead, classifying their workers as employees, not independent contractors. What I’ve referred to in the past as the “poster child” of this strategy is Managed by Q, which began as an office-cleaning service. The company starts its nearly 700 workers at $12.50 per hour, and it offers its full-time workers—which make up half the force—health benefits and a 401(k) plan.
A recent article in Quartz noticed that, while many competitors taking the independent-contractor route are going bankrupt or dissolving, Managed by Q’s “good jobs” strategy is paying off. The company is going strong, still hiring employees and still raising millions of dollars. While the office-cleaning service, known as Q Services, still makes up most of its business, the company has expanded to serve as a marketplace for other local service providers.
Most importantly, Managed by Q is announcing today that Q Services is profitable.
That profitability calculation includes salaries and benefits for all Q Services employees; recruitment, training, and software costs; uniforms and other equipment; and a standard umbrella insurance policy and workers’ compensation. It leaves out equity grants, rent for Q’s Manhattan headquarters, and salaries and benefits for corporate employees who work outside the services unit, fairly standard in calculating operating profit. Managed by Q as a company is not yet profitable.
“It was a big bet that we made on our approach to employment, on employing people at all, as a technology company,” [founder Dan] Teran told Quartz. “We would not have gotten to this point if we had not made the choice to not only employ people, but to go above and beyond in investing in their training and development, and make them a part of the business.”
While the company as a whole isn’t yet profitable, Teran points to the upfront investments he makes in Managed by Q’s workers as the key to success, increasing worker satisfaction and reducing turnover.
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September 1
California legislature passes a bill banning AI workplace surveillance of workers' emotional states; Labor Department repeals decades-old farmworker protection rules; Sixth Circuit upholds a $1.4 million verdict for farmworkers.
August 31
Boston Symphony Orchestra musicians stave off first-ever strike; Cleveland Public Library workers ratify new contracts; New York State AFL-CIO makes endorsements
August 30
Seattle teachers vote to authorize a strike days before the school year begins; BNSF Railway’s AI dispatching system puts workers in danger; and a California court finds that the DOL’s pay cuts for non-citizen farmworkers are unlawful.
August 28
Calls for a “token tax” on AI consumption grow and the number of Amazon workers on federal aid explodes.
August 27
NLRB GC targets Biden-era precedent; Starbucks Workers United calls for boycott; Encore Boston Harbor workers authorize strike
August 26
Trump administration proposes $103,000 H-1B visa fee after court blocks earlier attempt; Illinois governor signs law enabling state investment in AFL-CIO housing trust; Deloitte pays $21.5 million to settle DOJ probe alleging DEI-related discrimination in federal contracts.