In 2014, the NY Times published a profile of Jannette Navarro, a 22-year-old Starbucks barista and single mother whose unpredictable work schedule caused her intractable chaos: inconsistent childcare, housing insecurity, a pause on her degree, and a constant struggle to live on an inadequate income. The article spotlighted the many problems that schedule unpredictability—last-minute notices, […]
